Report Abuse

What We Take Seriously

MangoShield is committed to maintaining a safe and secure platform. We take all abuse reports seriously and investigate each one thoroughly. Below you will find the types of abuse we address and how to report them.

Types of Abuse

We investigate the following types of abuse reports:

• DDoS attacks launched from protected infrastructure
• Malware distribution through protected websites
• Phishing or fraud hosted on protected services
• Harassment or spam originating from game servers
• Unauthorized access attempts or exploitation
• Violation of applicable laws or regulations

How to Report

To file an abuse report, please send an email to abuse@mangoshield.com with the following information:

• Your full name and contact information
• Description of the abuse incident
• Date and time of the incident (with timezone)
• IP addresses, domains, or server addresses involved
• Any evidence (logs, screenshots, packet captures)

Investigation Process

Once we receive a report, we will acknowledge receipt within 24 hours. Our security team will investigate the matter and may take action including temporary suspension, permanent termination, or cooperation with law enforcement. We will keep you informed of the progress and outcome of the investigation where legally permitted.

Counter-Reports

If you believe your account or service was wrongly suspended or restricted as a result of an abuse report, you may submit a counter-report by emailing abuse@mangoshield.com with the subject line "Counter-Report" and include your account details and reasons why the action should be reversed.

Contact

For all abuse-related inquiries, email abuse@mangoshield.com. For general questions, contact contact@mangoshield.com.